Problem Resolved? (Somewhat at least)

After 1 1/2 years of frustration, the problem with the Bestbuy tv etc. may be resolved, or at least mitigated. Of course, there is still the matter of the TiVo which was improperly installed with the Comcast Box etc.

A TV repair company that contracts with Bestbuy came by and knew immediately what was wrong. The tv's required a software upgrade Bustbuy was supposed to do before we purchased them.. He did it (from his vehicle) and we haven't had a problem thus far. This, after a year and 1/2 of fighting Comcast and Bestbuy!

Of course, in the ultimate stupidity by Bestbuy, they wouldn't let him do the other tv (the very same model bought on the very same day), because it wasn't authorized and they had some kind of weird policy about one repair per day! Aliene even talked to a Supervisor. I called back and of course couldn’t talk with a Supervisor, but was advised they could simply schedule a work repair.

I didn’t have the numbers and when Aliene called back they advised her they would prefer to “walk me through it”. Of course, so they could blame me if anything went wrong. I advised them they should send the same repair company out.

What is really weird is that the very first repair person they asked to do the work on the tv decided it was an electronic card. (This was without looking at it.) However, they advised they wouldn't do the work unless we took the tv down, undid everything and then reinstall everything. I told them that was unacceptable and so they sent out two other tv repair people, one who didn't find anything wrong and the one who immediately knew what was wrong.

However, Bestbuy had apparently approved the first tv repair shop to change out the electronic card and they advised Aliene, even if not needed, they were going to do it and if we didn't let them in, they would cancel out contract!

We have decided Bestbuy has to be the most disorganized and incompetent company in the world.

To make matters worse, I haven’t received a call from the Bestbuy main office where they advised they WOULD call back within 24-48 hours (that was about 65 hours ago) and a representative who I have been dealing with on the incorrect service call commented that “Well, it wasn’t the Tivo installation”.

Maybe that is why I sold all of my Bestbuy stock.