The Comcast service technician came out last night (Tuesday). After charging $130, we discovered he had disconnected the TiVo and, worst yet, the "repairs" did absolutely nothing to help the problem.
(These were the "repairs" that two Bestbuy reps and one tv technician said were Comcast's responsibility and "they would fix the problem and Comcast shouldn't charge us for them".
After he left, Aliene called Comcast. The Representative tried some things and then said she'd call back in 30 minutes. Guess what!!! Of course, she never called back.
When I got home, (this was several hours later after the 30 minutes had long expired), I called Comcast and was basically advised, "get over it, we are Comcast". She let me know that Comcast could absolutely care less about my problem and their incompetent inability to fix the problem.
After this, I got with TiVo and discovered that three Bestbuy service technicians and two Comcast technicians had us using the cable box when we didn't need it (which saves us about $15 per month, or $180 per year!).
To be continued.
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